Thank you for choosing dish.je for your food delivery needs! We strive to ensure you have an excellent experience with us. However, if there are issues with your order, we're here to help. Below is our refund policy for any issues you might encounter.

• 1. Order Issues and Refunds

  If you experience any of the following issues with your order, please contact us within 24 hours of receiving it:

  • Incorrect items:You received the wrong food item(s).
  • Missing items:You were charged for items that were not included in your order.
  • Damaged or spoiled food:Your food was damaged, stale, or spoiled upon arrival.
  • Late delivery:Your order arrived significantly later than the estimated delivery time (over 30 minutes).

  In such cases, we will review your complaint and provide either a refund or a replacement based on the situation.

• 2. Refund Process

  To request a refund, please follow these steps:

  • Contact Us:Reach out to our customer service team at contact@dish.je or call 8866721053 within 24 hours of receiving your order.
  • Provide Details:Provide the order number, a description of the issue, and any supporting photos (if applicable).
  • Review and Resolution:Our team will review the issue and provide a resolution. If eligible, we will issue a refund to your original payment method.

  Please note that refunds may take 5–7 business days to process, depending on your bank or payment provider.